Shipping policy

Shipping Policy

Last update: July 4, 2026

At Crystal Anime™, we strive to process and deliver your order quickly, safely and transparently.

Preparation time

All orders are processed within 1 to 3 business days from payment confirmation.

During this period we verify the order, prepare the product and deliver it to our logistics partner for shipment.

Orders placed during weekends or holidays will begin processing the next business day.

Shipping time

Once the order has been dispatched, the estimated delivery time is 7 to 12 business days, depending on the destination country and the transport service.

In most cases, the total time from purchase to delivery is approximately 10 to 15 business days.

These deadlines are estimated and may vary due to external factors.

International shipments

We ship to most countries in the world.

If for any reason we cannot make the shipment to your location, we will contact you as soon as possible to offer you a solution or make the corresponding refund.

Shipping cost

The shipping cost will be shown during the purchase process before completing the order.

In case of offering free shipping promotions, these will apply only when expressly indicated in our store.

Order tracking

Once your order has been shipped, you will receive an email with the tracking number (when available) so that you can check the status of your shipment at any time.

Keep in mind that tracking information may take between 24 and 72 hours to update after dispatch.

Delays in delivery

Although we do everything possible to meet the estimated deadlines, there may be delays caused by circumstances beyond our control, including, among others:

Inspection or customs clearance processes.

Weather conditions.

High demand in festive seasons.

Delays of the transport company.

Force majeure or extraordinary events.

Crystal Anime™ will not be responsible for delays caused by these circumstances.

Shipping address

It is the customer's responsibility to provide a complete and correct shipping address when placing the order.

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, the costs derived from a new shipment may be the responsibility of the customer.

Lost or damaged orders

If your order arrives damaged or you have not received it within a reasonable time after the estimated delivery time, please contact our customer service team.

We will investigate the case together with the transport company and, where appropriate, we will offer an appropriate solution in accordance with our return policy and applicable legislation.

Customs and taxes

International orders may be subject to taxes, duties or customs fees imposed by the destination country.

These charges, when they exist, are the responsibility of the buyer and are not included in the price of the product or in the cost of shipping, unless expressly stated otherwise.

Contact

If you have any questions about your order or the status of the shipment, you can contact us at:

Crystal Anime™

Email: supporttudominio@gmail.com