Refund policy
Return and Refund Policy
Returns
We have a 30-day return policy, which means that you can request a return within 30 days of receiving your order.
To be eligible for a return, the item must be in the same condition in which it was received: unused, without damage, with its labels (if any) and in its original packaging. It will also be necessary to present the proof or purchase receipt.
To initiate a return, contact our customer service team at supporttudominio@gmail.com
Do not send any item without having previously contacted us and received the corresponding authorization. Once your request is approved, we will provide you with the necessary instructions to make the return and, where appropriate, a shipping label.
We reserve the right to refuse returns of products that show signs of use, damage caused by the customer or that are not returned in their original condition.
Return costs
If you want to return a product because you changed your mind, the return shipping costs will be the responsibility of the customer.
If the product received is defective, damaged during transport or incorrect, we will assume the corresponding costs of the return or we will offer you an adequate solution at no additional cost.
Damaged products or incorrect orders
We recommend that you inspect your order as soon as you receive it.
If the product arrives damaged, has a manufacturing defect or you receive an incorrect item, contact us as soon as possible at supporttudominiio@gmail.com
To speed up the resolution, we may request photographs or videos of the product, the packaging and the shipping label. We will evaluate the case and offer the most appropriate solution, which may include a replacement, a refund or any other applicable solution.
Items that do not allow returns
We do not accept returns of:
Customized or custom-made products.
Gift cards.
Products that have been used or damaged by improper use.
Products returned without prior authorization.
Likewise, certain items may not be eligible for return for reasons of hygiene, safety or legal restrictions. If you have questions about a specific product, contact us before making your purchase.
Changes
Currently we do not make direct product changes.
If you want a different item, you must request the return of the original product (if it meets the requirements of this policy) and place a new order separately.
Right of withdrawal for European Union customers
If your order is delivered in a country of the European Union, you have the legal right to cancel or return your purchase within 14 days of receipt of the order, without having to indicate the reason.
To exercise this right, the product must be returned unused, in its original packaging and accompanied by proof of purchase.
Refunds
Once we receive your return, we will inspect the item and notify you by email if the refund has been approved.
If the refund is approved, it will be issued to the same payment method used in the purchase.
Depending on your bank or the payment method provider, the refund may take between 5 and 10 business days to be reflected in your account.
If more than 15 business days have passed since the approval of the refund and you have not yet received it, please contact us at supporttudominio@gmail.com
Contact information
If you have any questions related to returns or refunds, you can write to us at:
Email: supporttudominio@gmail.com